Behind My Success

Explore the technical, soft, and leadership skills that define my professional journey.

Technical Skills

  • Web Development: HTML, CSS, JavaScript
  • Programming Languages: Python, SQL, C, Java, C#
  • Frameworks & Libraries: Vanilla JS, tailwindcss, remixicon
  • UI/UX Principles and Responsive Design
  • Version Control: Git, GitHub
  • Remote Support Tools: RDP, TeamViewer
  • Operating Systems: Windows & macOS Support
  • Software & Hardware Installation
  • IT Documentation & Knowledge Base Creation
  • Helpdesk & Ticketing Systems (e.g., JIRA, ITSM)
  • Network Fundamentals & Troubleshooting
  • Database Management & Optimization
  • System Troubleshooting & Performance Tuning

Soft Skills

  • Exceptional Customer Service Delivery
  • Clear and Concise Communication
  • Technical Writing & Documentation
  • Analytical Problem-Solving Skills
  • Effective User Training & Onboarding
  • Quick Adaptation to New Tools
  • Efficient Time Management
  • Active and Empathetic Listening
  • Strategic Critical Thinking
  • Adaptable and Resilient Work Ethic
  • Reliable Task Organization & Prioritization

Leadership Skills

  • Mentorship of Junior Support Staff
  • Leading Knowledge Base Development
  • Cross-Departmental Collaboration
  • Initiating Process Improvements
  • Remote Team Coordination
  • Guiding User Adoption Strategies
  • Training and Onboarding Leadership
  • Driving Technical Documentation Standards
  • Proactive Issue Escalation and Resolution
  • Empowering Team Communication