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Tech Support Meets Web Innovation

Customer-focused professional with 10+ years in tech support and customer service. Experienced across hospitality, telecom, and healthcare tech sectors. Skilled in troubleshooting, documentation, and user support. Passionate about web development, proficient in HTML, CSS, JavaScript, and responsive design. Dedicated to delivering efficient solutions in tech-driven environments.

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Companies I've Worked With

Hilton Office

Hilton Hotel & Suites

Customer Service Representative

February 2024 - Present

SupportNinja Office

SupportNinja Inc.

Technical Support Representative

August 2023 - December 2023

VSee Lab Office

VSee Lab, Inc.

Customer Success Specialist

January 2022 - July 2023

PCCW Office

PCCW Solutions

Knowledge Base Lead

November 2020 - November 2021

PCCW Engineer Office

PCCW Solutions

Desktop Support Engineer

November 2017 - October 2020

Activ Technologies Office

Activ Technologies

Field Engineer

September 2015 - October 2017

Concentrix Office

Concentrix

Customer Service Associate

April 2013 - January 2015